Last Updated: 29 March 2026
1. Who We Are
Pixel Print Center ("we", "us", "our") is a printing and promotional products company operating from Shop 10, AB Centre, Al Barsha 1, Dubai, United Arab Emirates. We operate the website pixelprintcenter.ae.
For any privacy-related queries, contact us at: info@pixelprintcenter.ae or call 055 670 4282.
2. What Personal Data We Collect
When you use our website or contact us for a quote, we may collect the following information:
- Contact details: Full name, company name, email address, phone number.
- Service information: Type of print service required, quantities, job specifications, artwork files submitted.
- Communication data: Messages sent via our contact form, WhatsApp, or email.
- Usage data: Browser type, IP address, pages visited, time spent on site (collected via Google Analytics, if enabled).
- Cookies: Session and preference cookies used to improve your browsing experience.
3. Why We Collect Your Data (Legal Basis)
We collect and process your personal data for the following purposes, in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL):
- To provide our services: Processing your print orders, preparing quotes, and delivering your products.
- To communicate with you: Responding to quote requests, order updates, and customer support enquiries.
- To improve our website: Analysing visitor behaviour to improve content, navigation, and user experience.
- To comply with legal obligations: Maintaining records as required by UAE commercial and tax regulations.
- With your consent: Sending promotional offers or newsletters (you may opt out at any time).
4. How We Use Your Data
Your personal information is used solely for the purposes stated above. We do not sell, rent, or trade your personal data to third parties. We may share data with:
- Delivery partners: Courier companies for order fulfilment within the UAE.
- Payment processors: Secure payment gateways for order transactions.
- Technology service providers: Hosting providers, email services, and analytics platforms (e.g., Google Analytics) who process data on our behalf under data processing agreements.
- Legal authorities: If required by UAE law, court order, or government authority.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
- Customer order records: 5 years (as required by UAE commercial law).
- Quote requests and communications: 2 years.
- Website analytics data: 26 months (Google Analytics default).
After these periods, your data is securely deleted or anonymised.
6. Your Rights Under UAE PDPL
As a data subject under UAE law, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Portability: Request your data in a portable format.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, email us at info@pixelprintcenter.ae. We will respond within 30 days.
7. Cookies
Our website uses the following types of cookies:
- Essential cookies: Required for the website to function (e.g., session management). Cannot be disabled.
- Analytics cookies: Used by Google Analytics to measure website traffic and user behaviour. These are anonymous and can be opted out via Google Analytics Opt-out.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption on our website, secure email communication, and restricted access to personal data within our team.
However, no method of transmission over the internet is 100% secure. If you have concerns about data security, please contact us directly.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal data.
10. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.
12. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:
